0bd9 Privacy
Policy
At 0bd9, protecting your personal data is a core part of how we operate. This Privacy Policy explains exactly what information we collect when you use our platform, how that information is used and stored, who it may be shared with, and what rights you have over your own data. We encourage you to read this document in full before registering an account.
Your Data, Your Control
0bd9 gives every registered player the right to access, correct, and request deletion of their personal data at any time. We never sell your information to third-party marketers.
SSL Encryption
All data transmitted between your device and the 0bd9 platform is protected by industry-standard TLS/SSL encryption, ensuring your personal and financial information remains private in transit.
No Data Selling
We do not sell, rent, or trade your personal information to advertising networks, data brokers, or any unaffiliated third parties. Your data exists solely to improve your 0bd9 experience.
Transparent Cookie Use
0bd9 uses cookies strictly for session management, fraud prevention, and platform analytics. We do not use tracking cookies that follow you across third-party websites.
Secure Data Storage
Personal data is stored on servers with access controls, firewalls, and regular security audits. Only authorised personnel with a legitimate business need can access player records.
KYC Data Protection
Identity documents submitted during KYC verification are handled with the highest level of confidentiality. They are used solely for identity confirmation and are never shared beyond our compliance team.
Section 1
Information We Collect
When you use the 0bd9 platform — whether you are registering an account, making a deposit, placing a bet, or simply browsing the site — we collect certain categories of personal information. The precise data collected depends on how you interact with the platform and whether you are a registered player or an unregistered visitor.
Registration and Account Data
When you create a 0bd9 account, we collect the following information directly from you:
- Full legal name as it appears on your government-issued identification.
- Date of birth (used to verify that you meet the 18+ age requirement).
- Email address (used for account communications and support).
- Username chosen at the time of registration.
- Password (stored in hashed, non-reversible form — 0bd9 staff cannot access your raw password).
- Mobile phone number, if provided for account recovery or two-factor authentication purposes.
- Residential address in Bangladesh (city, district), where provided during the KYC process.
Identity Verification (KYC) Data
During Know Your Customer (KYC) verification, you may be required to submit copies of identity documents. These may include your Bangladesh National Identity Card (NID), passport, driving licence, or official birth certificate. These documents are processed solely for verification and compliance purposes and are not used for any other function.
Financial Transaction Data
When you make deposits or withdrawals on 0bd9, we record transaction data including the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, or USDT via TRC-20), transaction amounts in BDT or equivalent, transaction timestamps, and payment reference numbers. We do not store full card numbers or full mobile banking PINs — only transaction references returned by the payment provider.
Gameplay and Activity Data
We collect records of your activity on the platform, including games played, bets placed, bet amounts, outcomes, session durations, and bonus activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.
Technical and Device Data
When you access 0bd9, we automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device type (mobile, tablet, desktop), referring URL, and pages visited within the platform. This data helps us ensure platform security, detect suspicious activity, and improve the user experience.
Communications Data
If you contact our support team via live chat, email, or WhatsApp, we retain records of those communications. This includes your messages, the date and time of contact, and any documents you share during the support interaction. These records allow us to maintain continuity of service and resolve disputes accurately.
Data Categories at a Glance
- Identity data (name, DOB, NID)
- Contact data (email, phone)
- Financial data (transactions, payment refs)
- Gameplay and betting records
- Technical device and IP data
- Support communications
Section 2
How We Use Your Data
0bd9 uses the personal data we collect only for clearly defined, legitimate purposes. We do not use your data for undisclosed purposes, and we do not share it with third parties for their own commercial benefit. The following table summarises the primary purposes for which your data is processed and the lawful basis under which that processing takes place.
| Processing Purpose | Data Categories Used | Lawful Basis |
|---|---|---|
| Account registration and management | Identity, contact, account credentials | Contractual necessity |
| Age and identity verification (KYC) | Identity documents, date of birth | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, payment references | Contractual necessity |
| Fraud detection and prevention | Technical data, financial data, gameplay records | Legitimate interest |
| Responsible gaming monitoring | Gameplay records, session data, deposit history | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contractual necessity |
| Marketing communications (opt-in only) | Email address, preferences | Consent |
| Platform analytics and improvement | Technical data, anonymised usage data | Legitimate interest |
| Compliance with legal obligations | All relevant categories | Legal obligation |
Marketing Communications
0bd9 will only send you promotional emails, bonus notifications, or seasonal offers if you have explicitly opted in to receive such communications at the time of registration or through your account settings. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your account preferences or by contacting our support team at [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to your opt-out.
Automated Decision-Making
0bd9 uses automated systems to detect fraud, identify suspicious account activity, and enforce responsible gaming limits. These systems may flag an account for manual review or temporarily restrict certain functions pending investigation. If you believe an automated decision has negatively and incorrectly affected your account, you have the right to request human review by contacting our support team.
Section 3
Cookies and Tracking
The 0bd9 platform uses cookies and similar technologies to ensure the platform functions correctly, to maintain your login session, and to gather anonymised analytics about how players use the site. This section explains what cookies we use and what each category of cookie does.
What is a Cookie?
A cookie is a small text file placed on your device by a website you visit. Cookies allow a website to recognise your device on subsequent visits, remember your preferences, and maintain session continuity. Cookies do not contain executable code and cannot carry viruses or install malware on your device.
Types of Cookies Used by 0bd9
- Essential Cookies: These cookies are strictly necessary for the 0bd9 platform to function. They manage your login session, maintain your account state while you navigate between pages, and support security features such as CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
- Analytics Cookies: We use first-party analytics cookies to collect anonymised, aggregated data about how players navigate the platform — including which pages are visited most frequently, average session duration, and common user flows. This data helps us identify and fix usability issues. No personally identifiable information is included in analytics cookie data.
- Fraud Prevention Cookies: Our security systems use cookies and device fingerprinting techniques to detect suspicious activity such as multiple-account creation from the same device, automated bot behaviour, and access from flagged IP ranges. These cookies are essential to platform integrity.
- Preference Cookies: These cookies remember your in-platform preferences, such as your preferred language or display settings, so you do not need to reconfigure them on every visit.
What We Do NOT Use Cookies For
0bd9 does not use third-party advertising cookies. We do not deploy tracking pixels or cross-site cookies that monitor your behaviour on websites other than 0bd9.app. We do not share cookie-derived data with advertising networks or data brokers.
Managing Your Cookie Preferences
You can control and delete cookies through your web browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies at the end of each session. Please note that disabling essential cookies will impair your ability to log in and use the 0bd9 platform. Disabling analytics or preference cookies will not affect your ability to place bets or make transactions.
For guidance on managing cookies in your specific browser, please refer to your browser's official help documentation.
Section 4
Data Sharing and Disclosure
0bd9 does not sell, rent, or trade your personal data with third parties for their own commercial use. We will only share your personal information in the limited circumstances described below, each of which is necessary either for the operation of the platform, fulfilment of a legal obligation, or protection of our legitimate interests and the interests of other players.
Payment Service Providers
To process your deposits and withdrawals, we share relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. The information shared is limited to what is necessary to complete the transaction (e.g., transaction amount, reference number, account identifiers). These providers are subject to their own privacy policies and data protection obligations.
Game Technology Providers
When you play games supplied by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, certain session and gameplay data is transmitted to those providers as part of the game delivery infrastructure. This data is processed under contractual data-sharing agreements and is used solely for game delivery and fairness certification purposes.
Identity Verification Services
To conduct KYC verification, 0bd9 may use specialist identity verification service providers. These providers process the identity documents you submit on 0bd9's behalf, under strict contractual data processing terms that prohibit them from using your data for any purpose other than verification.
Legal and Regulatory Authorities
0bd9 may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies where we are legally required to do so — for example, in response to a valid court order, as part of an anti-money-laundering investigation, or to comply with a mandatory reporting obligation. In such cases, we will disclose only the minimum information required to satisfy the legal request and will inform you of the disclosure where we are legally permitted to do so.
Business Transfers
In the event that 0bd9 undergoes a business transfer, merger, acquisition, or restructuring, player data may be transferred to the new entity as part of that transaction. In such circumstances, we will notify affected players and ensure that the receiving entity is bound by data protection obligations equivalent to those in this Privacy Policy.
Authorised Third Parties
Categories of third parties we may share data with under strict contractual terms:
- Payment processors (bKash, Nagad, Rocket, Upay)
- Banking partners (Dutch-Bangla, BRAC, City, Sonali, Islami)
- Game studios (Pragmatic Play, Evolution, NetEnt)
- KYC / identity verification services
- Legal and regulatory authorities (where required)
Section 5
Data Retention
0bd9 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:
- Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure. This period is required for compliance with anti-money-laundering regulations and to support dispute resolution processes that may arise after account closure.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in line with standard financial record-keeping obligations.
- KYC documents: Retained for the duration of the account plus five (5) years post-closure. Where a KYC check concludes that no account was created (e.g., an unsuccessful registration), documents are deleted within 90 days of the check being completed.
- Gameplay and betting records: Retained for five (5) years from the date of each session or bet. These records may be required for regulatory compliance and dispute resolution.
- Support communications: Retained for three (3) years from the date of the most recent interaction in a support thread. Older, closed threads are purged on a rolling basis.
- Analytics and technical data: Aggregated and anonymised after 12 months. Raw IP and device logs are deleted after 90 days unless they relate to an open security investigation.
- Marketing preference data: Retained until you withdraw your consent. Following opt-out, your marketing record is flagged as suppressed (rather than deleted) to ensure you are not accidentally re-enrolled.
Data Deletion Requests
If you close your 0bd9 account and wish to request deletion of your personal data, you may submit a formal deletion request to [email protected]. We will process your request within 30 days and confirm the outcome in writing. Please note that we are legally required to retain certain categories of data (financial records and KYC documents) for the minimum retention periods described above, regardless of a deletion request. We will inform you clearly which data can be deleted immediately and which must be retained.
Section 6
Your Data Rights
As a player on the 0bd9 platform, you have the following rights in relation to your personal data. These rights can be exercised at any time by contacting our support team at [email protected]. We aim to respond to all data rights requests within 30 days. Complex or voluminous requests may take up to 60 days, in which case we will notify you of the extended timeline.
Right to Access
You have the right to request a copy of all personal data 0bd9 holds about you. We will provide this in a structured, readable format. Your first access request per 12-month period is provided free of charge.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many details directly through your account settings.
Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations. See the Data Retention section for applicable minimum periods.
Right to Restriction
You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is being evaluated.
Right to Portability
Where your data has been processed on the basis of your consent or a contract, you have the right to receive it in a machine-readable format so that it can be transferred to another service provider.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including automated profiling used for fraud detection or responsible gaming monitoring.
To exercise any of the above rights, please send a written request to [email protected] with the subject line "Data Rights Request". Include your registered account email address and a description of the right you wish to exercise. We may ask you to verify your identity before processing the request.
Section 7
Data Security
0bd9 implements a comprehensive set of technical and organisational security measures to protect the personal data we hold against unauthorised access, accidental loss, corruption, or destruction. No internet-based platform can guarantee absolute security, but we take every reasonable step to minimise risk.
Technical Safeguards
- TLS/SSL Encryption: All data transmitted between your browser or app and the 0bd9 servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon and "https://" in your browser address bar when visiting 0bd9.app.
- Password Hashing: Account passwords are stored using a strong one-way cryptographic hashing algorithm. This means that even in the unlikely event of a data breach, your raw password cannot be recovered from our database.
- Access Controls: Internal access to player data is restricted on a strict need-to-know basis. Staff members can only access the data necessary for their specific role. All internal access is logged and subject to audit.
- Firewall and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and continuously monitored by intrusion detection systems that flag and respond to anomalous activity in real time.
- Regular Security Audits: We conduct periodic internal security reviews and engage third-party security experts to perform penetration testing and vulnerability assessments on the 0bd9 platform.
Your Role in Account Security
While 0bd9 takes robust measures to protect your data on our side, account security is a shared responsibility. We strongly encourage all players to use a unique, complex password for their 0bd9 account, to avoid sharing login credentials with any other person, and to log out when using a shared or public device. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately at [email protected].
Data Breach Response
In the unlikely event of a data breach that poses a risk to your rights and freedoms, 0bd9 will notify affected players promptly via their registered email address and take immediate steps to contain and remediate the breach. We will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address it.
Section 8
Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way 0bd9 handles your personal information, please contact our support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.
How to Contact Us
Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). You may reach us through the following channels:
- Email: [email protected] (plain text — not a clickable link)
- WhatsApp: +880 1XXX XXX XXX (plain text only — for general account support)
- Website: https://0bd9.app
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
When contacting us regarding a privacy matter, please use the subject line "Privacy Enquiry" or "Data Rights Request" and include your registered account email address so that we can locate your records and respond efficiently. We aim to acknowledge all privacy-related correspondence within 48 hours and to provide a full response within 30 calendar days.
Complaints Procedure
If you are dissatisfied with our response to a privacy concern or data rights request, you may escalate your complaint by emailing [email protected] with the subject line "Privacy Complaint — Escalation". Our senior compliance team will review your complaint independently and respond within 14 calendar days of receiving the escalation.
We take all privacy complaints seriously and treat escalations as an opportunity to identify and address any gaps in our data protection practices. Every complaint is logged, reviewed, and used to improve our processes where appropriate.
Updates to This Privacy Policy
0bd9 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players by email at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised effective date at the top of the document.
Continued use of the 0bd9 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and contact us to close your account and request deletion of your data in accordance with the Data Retention provisions above.
This Privacy Policy was last reviewed and updated in 2026. It applies to all players registered on the 0bd9 platform, regardless of the device or method used to access the site. Players must be 18 years or older to hold an account with 0bd9.
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